Ling Zhang
- Jun 20, 2023
- 2 min read

How AI is Enabling Companies to Put People First

Revolutionize Your Business with the Power of Humane and Machine

The greatest benefit of artificial intelligence is that it empowers us to focus on what makes us human - Satya Nadella, CEO of Microsoft

AI has the potential to revolutionize the way businesses operate, enabling them to become more human-centric. Here are three perspectives on how AI can help businesses achieve this:

How AI is Enabling Companies to Put People First

1. Customer experience

AI can bridge the gap between customers’ expectations and existing products and services’ performance, leading to a more personalized experience.

AI can quickly identify product or service problems in real-time by analyzing customer behavior, challenges, and frustrations. For common or recurring issues, AI can fix the problem for customers in real-time. However, for more challenging problems, AI can record the details and provide feedback to human agents to address the issues proactively. This allows companies to quickly address the problem while also proactively reaching out to customers to acknowledge their concerns and frustrations, and providing an estimated time frame for fixing the issue.
AI-powered chatbots can offer 24/7 customer support, freeing up human agents to handle more complex issues.
AI can analyze customer sentiment, providing insights into how customers feel about products, services, and brand messaging. This can help businesses adjust their approach to better meet the needs and expectations of their customers.

Overall, AI can help businesses provide a more targeted marketing, tailored product recommendations, and customized customer service interactions.

2. Employee experience

AI can help businesses streamline and automate repetitive tasks, freeing up employees to focus on more creative and strategic work.

• AI can be guided by human during learning processes to reduce bias because of limited input data.

• AI can identify skill gaps and training needs among employees, enabling businesses to offer targeted learning opportunities that align with career goals.

• AI-powered performance evaluations can provide more objective and consistent feedback to employees while identifying areas for improvement.

This can improve employee satisfaction and engagement, leading to higher productivity and retention.

3. Leadership

AI can help leaders make more data-driven decisions, using predictive analytics to forecast trends and outcomes, and enable them to focus on vision and business strategy development.

• AI can provide suggestions for new strategies that combine technology, business strategy, and execution in a hyper-digital world, using small data and synthetic data.

• AI can help leaders identify and mitigate potential risks and challenges, allowing for more proactive and strategic planning.

• AI-powered sentiment analysis can help leaders understand the mood and morale of their workforce, enabling them to make more informed decisions about employee engagement and retention.

Overall, AI can make businesses more human-centric by providing a personalized customer and employee experience and empowering leaders’ vision and business strategy development and talent management by gaining suggestions from AI based on real-world insight.

May you grow to your fullest in AI & Data Science!

*** Please DOWLOAD the FREE document, Find your signature vision questionnaires so you use it to help you find your life vision and mission.